DENGELI PUAN KARTI YAPISININ BANKACILIK SEKTÖRÜ IÇIN GENIŞLETILMESI

In today’s business environment, competitive advantage is a crucial issue for companies. The Balanced Scorecard (BSC) has become prominent within recognized performance appraisal methods. Since the BSC transforms strategies to actions, it embraces not only financial indicators but also non-financial indicators. Existing containing four perspectives are available banks. Although effective tool companies, dynamic and sensitive variation. This weakness of method could be eliminated by adding risk agile perspectives. aim this study propose an expanded structure order present interaction relations with existing BSC, fuzzy DEMATEL used. results indicate that most involved perspective five